How PCodePH Rewards handles your personal information.

1. Overview

PCodePH Rewards respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy applies when you visit our website, create an account, buy products, encode PCodes, earn or claim VPoints, redeem rewards, make payments, contact support, or use any feature connected to our services.

By using our website and services, you agree that we may collect, use, store, process, and protect your information as described in this Privacy Policy.

2. Information We Collect

We may collect information directly from you, automatically through the website, and from service providers involved in orders, payments, delivery, account security, and customer support.

2.1 Account Information

• Full name
• Email address
• Mobile number
• Username or account identifier
• Password in encrypted or hashed form
• Account type, account status, account expiry, and verification status
• Referral code or referred-by information, when applicable

2.2 Order and Recipient Information

• Product orders, order reference numbers, order status, payment status, and order history
• Recipient name, email, phone number, and delivery address
• Region, province, city, barangay, island group, and shipping-related details
• Digital delivery details such as recipient email for digital products or PCodes

2.3 Payment Information

• Payment method
• Payment status
• Payment reference numbers
• PayMongo checkout ID, payment intent ID, or gateway-related references
• Transaction dates, amounts, and payment confirmation records

We do not intentionally store full card numbers, CVV codes, or online banking passwords. Those details are handled by the payment provider, such as PayMongo, depending on the selected payment method.

2.4 PCode, VPoints, and Rewards Information

• Encoded PCodes and validation results
• PCode status, activation date, approval date, and related activity
• Generated VPoints, claimed VPoints, and available VPoints
• Reward claim history, reward status, stock-related records, and redemption details
• Suspicious or invalid PCode attempt records, when necessary for fraud prevention

2.5 Technical and Usage Information

• IP address
• Browser type and device information
• Pages visited and actions performed on the website
• Login activity, session data, cookies, and security logs
• Error logs, performance logs, and system activity needed for troubleshooting

3. How We Use Your Information

We use your information to operate, maintain, secure, and improve PCodePH Rewards.

• Create and manage user accounts
• Verify email addresses and account ownership
• Process orders, payments, cancellations, refunds, and deliveries
• Send order updates, payment updates, digital product details, and important service messages
• Validate PCodes and record eligible reward activity
• Calculate, track, adjust, claim, or reverse VPoints when needed
• Process reward claims and manage reward stock
• Detect suspicious activity, fraud, abuse, invalid PCode attempts, duplicate accounts, or unauthorized access
• Respond to support requests, complaints, disputes, and account concerns
• Improve website performance, user experience, security, and service reliability
• Comply with applicable laws, tax, audit, accounting, consumer protection, and regulatory obligations

4. PCode, VPoints, Rewards, and Fraud Prevention

Because PCodePH Rewards uses PCodes and VPoints, we process activity records to keep the program fair, accurate, and secure.

4.1 PCode Validation

When you encode a PCode, we may check whether the code is valid, unused, eligible, approved, cancelled, refunded, expired, or connected to a suspicious transaction. This helps prevent unauthorized claims and misuse of the rewards system.

4.2 VPoints Tracking

We may store generated VPoints, claimed VPoints, available VPoints, claim dates, reward details, and related transaction records. These records are used to show your balance, process claims, and keep your rewards history accurate.

4.3 Abuse and Security Checks

We may review activity if we detect repeated invalid PCode attempts, unusual account behavior, multiple suspicious accounts, payment disputes, chargebacks, unauthorized access, or reward misuse.

5. Payments and Third-Party Payment Providers

Payments may be processed through third-party providers such as PayMongo or other supported payment channels. When you choose a payment method, the payment provider may collect and process your payment details according to their own terms and privacy policy.

We may receive and store payment references, payment status, transaction amounts, checkout IDs, payment intent IDs, timestamps, and confirmation data needed to update your order.

We do not control how third-party payment providers process your payment details. Please review the privacy policy of the payment provider before completing a transaction.

6. How We Share Information

We do not sell your personal information. However, we may share necessary information with trusted parties when needed to operate the website, process transactions, deliver products, comply with the law, or protect the platform.

• Payment providers: to process and confirm payments.
• Delivery or logistics partners: to fulfill physical product orders.
• Email or notification providers: to send account, order, verification, and support messages.
• Hosting, database, and technical service providers: to operate and secure the website.
• Professional advisers: such as legal, accounting, or compliance advisers when necessary.
• Government, law enforcement, or regulatory authorities: when required by law or valid legal request.

We only share information that is reasonably necessary for the specific purpose.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

• Password hashing or encryption methods where applicable
• Session and login protection
• Access controls for administrative tools
• Database security practices
• Fraud monitoring and suspicious activity review
• Secure payment processing through third-party payment providers

No website, server, database, or online transmission is completely secure. While we work to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as needed for the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.

Retention periods may depend on:

• Account activity and account status
• Order, payment, refund, and delivery records
• PCode validation and VPoints history
• Reward claim records
• Fraud prevention and security logs
• Tax, audit, accounting, consumer protection, or legal requirements

When data is no longer needed, we may delete, anonymize, archive, or securely restrict access to it.

9. Your Privacy Rights

Subject to applicable laws, including the Data Privacy Act of the Philippines where applicable, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate or outdated information
• Request deletion or blocking of personal information, when legally allowed
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Request information about how your data is collected and used
• File a complaint with the proper data protection authority

Some requests may be limited if the information is needed for active orders, payment records, fraud prevention, legal compliance, dispute resolution, accounting, or legitimate business purposes.

10. Cookies and Similar Technologies

We may use cookies, sessions, local storage, and similar technologies to keep you logged in, remember preferences, improve website performance, protect accounts, and analyze website usage.

Cookies may be used for:

• Login sessions and authentication
• Shopping cart functionality
• Website security and fraud prevention
• Remembering user preferences
• Analytics and performance improvement

You can control cookies through your browser settings. However, disabling cookies may affect login, cart, checkout, and account features.

11. Emails, Notifications, and Marketing

We may send service-related messages such as account verification, password reset, order updates, payment updates, digital product delivery, reward claim updates, and security notices.

We may also send promotional messages about products, rewards, offers, or updates if allowed by law and your communication preferences. You may opt out of marketing messages where an unsubscribe or preference option is available. Important service messages may still be sent because they are needed to operate your account or transactions.

12. Children’s Privacy

Our website is not intended for children who are not legally allowed to use online shopping, payment, account, or rewards services without parent or guardian consent.

If we learn that we collected personal information from a child without proper consent where required, we may delete or restrict the information and close the account.

13. Third-Party Links

Our website may include links to third-party websites, payment pages, delivery tracking pages, social media pages, or partner services. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

Please review the privacy policies of third-party services before providing information to them.

14. Business Transfers

If PCodePH Rewards is involved in a merger, acquisition, restructuring, sale of assets, partnership transition, or similar business transaction, your information may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website features, payment processes, reward rules, security practices, business operations, or legal requirements.

The updated version will be posted on this page with a new effective date. Continued use of the website after changes are posted means you acknowledge the updated Privacy Policy.

16. Contact Information

For questions, requests, privacy concerns, account issues, or data-related inquiries, you may contact us through the information below.